Zinovate Cloud

GoToAssist
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GoToAssist Overview

GoToAssist Features

GoToAssist Plans

GoToAssist Overview

GoToAssist provides a remote support solution for IT managers and technicians to access and control devices remotely, carry out in-session chat, transfer files and remotely configure and reboot devices. It offers a desktop application and web-based application letting agents choose the application interface that best suits their needs and individual preference. Finally, agents have access to a fast and easy-to-use support tool for a lighter, faster remote support experience. GoToAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.

GoToAssist Features

Unlimited Live End-User Support

Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.

Unattended Computer Access

Support remote computers and servers without an end user present. Connect at any time to unattended machines.

Agent Console

Quickly and easily start a support session; choose right from the browser or desktop app.

Remote Diagnostics

Easily access your customer’s system information, including hardware and software configuration.

Multi-Monitor Navigation

Easily switch between all your customer’s monitors.

Centralized Admin

Set up new technicians and customize permissions.

Log-in as Admin

Perform system commands including Ctrl-Alt-Del, user profile switch and reboot computer.

Device Groups

Allow technicians to access only the devices they need to for added security.

Two-Factor Authentication

Add a second level of security for your Accounts.

Single Sign On

Easily manage thousands of users and their product access while also delivering Single Sign-On (SSO).

Active Directory Connector

Easily manage users and license provisioning for your GoToAssist account.

Slack Integration

Put your IT Help Desk in a familiar place where employees are already working.

Session Transfer

Transfer remote support sessions to another team member.

Session Recording

Record active support and chat sessions for auditing and training.

Session Reporting

Run reports on all support activity including customer name, notes, and session duration.

GoToAssist Plans

GoToAssist Plan

USD 55 /Agent/month
(Annual Commitment)

  • Named License
  • 100 Unattended Machines
  • Screen Sharing
  • Remote Control
  • Diagnostics
  • File Transfer
  • Session Recording
  • Chat
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F.A.Q.

Got a question? We’ve got answers.
Visit our Support Center for more questions.
GoToAssist Remote Support is a cloud-based service that enables support professionals to resolve their customers’ technical issues using screen sharing, mouse and keyboard control and other tools. Individual IT pros or teams can deliver fast on-demand support or access unattended desktops and servers. GoToAssist offers users the ability to start a support session right quickly and easily from the browser or via a desktop application. Connect to a customer’s computer on-the-fly by giving them a connection code to enter on a website or sending them a link.
GoToAssist Service Desk is an easy-to-use cloud-based application that helps you manage your IT services. Based on the widely accepted ITIL framework of best practices, the Service Desk module covers the full spectrum of managing a service, from dealing with customer issues to implementing changes and mapping your assets and infrastructure. It provides incident, problem, change, release, and configuration management.
Yes, you and your clients can trust GoToAssist. All session data is protected end to end with Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system. Strong passwords and ongoing infrastructure security scans guarantee the security of your information.
When downtime equals dollars, rapid support means everything. Whether you are an IT manager or a consultant, you need to quickly respond when tech issues emerge. GoToAssist gives you the immediate, secure, reliable connectivity you need to diagnose problems and resolve them fast. IT agents can also use the unattended support feature to conveniently access unattended computers and servers for routine maintenance or after-hours work. Your tech team can share access to machines for efficient scheduling of tasks and collaboration.
Yes, you can buy either Remote Support or Service Desk individually. Or, buy them together to gain the benefit

Of course, We can help you to customize the service plan as per your requirement. Please drop us a query so our consultant can connect with you.